Helpdesk Support

Industry: Software Application/IT research
Functional Area: it operation/support
Experience: upto 4yrs  Salary: Upto 5.5 Lac P.A.
Location: gurgaon 

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Key Skills:
Troubleshoot,DHCP,DNS,Configuration,Installations,"infrastructure support","helpdesk Support", "Tech Support"


Qualification: Bca/Mca/B tech/any technical background

Job Description:
Key responsibilities and accountabilities :-

1.Live first contact incident management
2.Performing infrastructure monitoring
3.Resolving administrative requests for application server systems and MS Office/Outlook client installations
4.Support for application development and support teams in resolving technical problems
5.Trouble-shooting VPN related problems and work with second level specialists on resolving connectivity issues in the Data and Voice infrastructure
6.Documentation of best practice maintenance, 1st level trouble shooting procedures related to the above
7.Contribute to the continuous improvement of the 1st Level related operations

Candidate must have :-

i)Total work experience of 2-4 years with 1-3 years of hands-on experience in installing, administering, and troubleshooting Microsoft Outlook and Exchange
ii)Understanding of messaging and intranet protocols, Skype for Business
iii)Knowledge of mobile device manage tools and supporting iPads and iPhones would be helpful
iv)Thorough knowledge of Windows 10 Operating system and troubleshooting issues
v)Good knowledge of Office 365, Outlook Mail and Calendaring issues
vi)Active Directory, server operating systems (Windows 2008 & 2012)
vii)DHCP and DNS
viii)Exchange Online
ix)Network security (antivirus, spyware tools)
x)Host security (for example, passwords, uids/gids, ACLs, file permissions, file system integrity)

Skill Set:-

a. Solid interpersonal and communication skills
b. Fluent written and verbal English language skills to deliver high quality support for clients
c. Solid sense for operational priorities
d. The ability to work both independently and in project teams in a remote team sett

Please Note:-Share your updated CV with below details:-

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Yogita-HR Sourcing Team

Contact No: 8750003480

Contact Email:

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